Player Snips
Get Player SnipsMore PowerUpsJoin the CommunityMeet the Creator
  • 💥Getting Started With Player Snips
  • 🚀Installing Player Snips
  • 📋"How To" Guides
  • 🔥Latest Updates
  • 🤔FAQ's
  • ✨The Snips
    • Layout Snips
      • CL-001 100% Content Width
      • CL-002 80% Content Width
      • CL-003 2 Columns (Responsive)
      • CL-004 3 Columns (Responsive)
    • Content Snips
      • PS-001 Callout With No Button
      • PS-002 Callout With Heading on Top
      • PS-003 Callout With Button on Side
      • PS-004 Jumbo Heading
      • PS-005 Two Buttons & Highlighted Text
      • PS-006 Image on Left
      • PS-007 Image on Right
      • PS-008 Image (Left) & Checklist
      • PS-009 Image (Right) & Checklist
      • PS-010 Multiple Images & Checklist
      • PS-011 Multi Image Centered
      • PS-012 Quote Image Right
      • PS-013 Quote Circle Image Underneath
      • PS-014 Cards (3 Columns)
      • PS-015 Bordered Checklist
      • PS-016 Hero 2 CTA's and shadows
      • PS-017 Alert - Success
      • PS-018 Alert - Warning
      • PS-019 Gallery 6 Images
      • PS-020 Gallery 4 Images
      • PS-021 CTA Cards Side by Side
      • PS-022 Simple CTA
      • PS-023 Banner With Background Image
      • PS-024 Banner Fixed Image
      • PS-025 Sidebar List
      • PS-026 Dismissible Alert
      • PS-027 Group of Links
      • PS-028 Group of Links (Enhanced)
      • PS-029 Dropdown List of Links
      • PS-030 Colored Numbered Style 1
      • PS-031 Colored Numbered Style 2
      • PS-032 Colored Numbered Style 3
      • PS-033 Emoji Bullet List
      • PS-034 Animated Numbered List
      • PS-035 Snake Numbered List
      • PS-036 Flip Cards (text)
      • PS-037 Flip Cards (Image)
      • PS-038 Flip Hover Cards (CTA)
      • PS-039 Timeline Cards
      • PS-040 Expand & Collapse Cards
      • PS-041 Expand & Collapse Cards 2
      • PS-042 Banner With Background Image
    • Effects Snips
      • ES-001 Confetti Cannon
      • ES-002 Emoji Cannon
      • ES-003 Sound Effects
      • ES-004 Link Effects
    • Popup Snips
      • PU-001 Typeform
      • PU-002 Emoji Bar
      • PU-003 Avatar Bar
      • PU-004 Animation Bar
      • PU-005 Image Card
      • PU-006 Loom Card
      • PU-007 Animation Card
  • 💬 Help & Support
    • Support Options
    • Licensing
    • Uninstalling
Powered by GitBook
On this page
  • 1) Primary Support : Facebook Group
  • 2) Support Tickets
  1. 💬 Help & Support

Support Options

PreviousPU-007 Animation CardNextLicensing

Last updated 2 years ago

1) Primary Support : Facebook Group

Here are some types of questions or problems to post inside the :

  • How do I ....

  • I can't seem to get this to work...

  • I am confused by...

  • I can't find....

Basically for any trouble using the our PowerUps - please post a question . This way everyone can leverage the information shared by us and possibly others can also provide input into how they are using their super powers.

When posting a "help me" type of message inside the Facebook group:

Issue resolution starts with clearly understanding your problem or question. So the clearer and more precise you are in not only describing the issue, but also what exactly you are trying to achieve goes a long way into a quick resolution.

The best way to report issues is to share a screen recording video. This way you can actually describe and show at the same time. Plus it is much quicker for you as well, because you do not have to type a long message.

We love screen recordings and issues that include them quickly go to the top of the priority list. Use or other free tools, to quickly and easily share a screen recording.

2) Support Tickets

  • Account problems (can't log in, unable to install or access purchased products)

  • Billing questions

  • Issues that require sharing sensitive information

As with posting an issue to the Facbeook group, we ask that you provide as much detail as possible when reporting the problem.

  • Describe the steps you are taking to see the issue.

  • Specify the PowerUp Name (and super section) you are using

  • Detail "what you are trying to achieve" as well (so we know if you are using the correct super power)

  • Provide a link if possible

If the issues needs to "move to support" because of access information or you would rather not reveal your site or issue - then we will continue the conversation as a

Filing a should be used for the following types of issues

Provide a screen shot and even better a screen recording

😍
Super PowerUps Facebook group
inside the Facebook Group
Loom
Loom
support ticket.
support ticket
Loom